**Because the COVID-19 pandemic we will no longer be able to accept returns or exchanges until further notice. ALL SALES ARE FINAL.
SOME TIPS BEFORE PLACING YOUR ORDER
All our dresses are sized according to each designer’s specifications; therefore, their sizes may differ from the size you normally wear.
Before placing your order, we recommend looking at the size chart of the dress you are interested in, to make sure you are choosing the best size for your measurements.
Alternatively, you can take your measurements to our size recommendation app; using “What’s my size?” button on the product page to get a suggestion for the right dress size based on your body measurements.
Furthermore, you can find very useful information in our size guide page by going to the size guide tab which is located on our website top menu.
The colours of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colours you see on our website.
External factors such as lighting/flash photography may also affect the true colour of some dresses, hence why we strive to accurately identify the colour of the garment within the product title or product page. If still unsure, please be in touch with our customer care team.
We offer a refund only in Jadore designer products if the returned item meets our return T & C; however, you will be charged a 25% restocking fee and the shipping cost will be deducted from your refund if you received free shipping.
Should you be unhappy with your purchase, you have 14 days after the order was delivered to return the item/s, however you have to request and apply for a return within 24 hours after delivery of your order. The items must be in the original condition, not worn, not washed and with all the tags and labels not removed and still attached. All returns will be processed within 10-15 business days of physically receiving the returned item.
To the extent permitted by Australian Consumer Law, we do not offer refunds (except Jadore Products), however you may exchange the item or request an online Store Credit.
You will be issued with a Store Credit of the order value, excluding shipping cost and 6% merchant service fee which apply to debit /credit card and PayPal transactions.
Please be advised we do not pay for return shipping and do not refund the cost of delivery if you received free shipping. The shipping cost will be deducted from your store credit.
To return an item(s) simply click on the "Return My Order" Button below and follow the procedures. We will respond within 48 hours:
For items with no quality issue, please ensure the returned items are unused in the same condition that you received them, with all tags still attached, in their original packaging. All return requests must be authorized by our customer service team before shipping to our address. Our team will not be able to process any returned items without Return Merchandise Authorization (RMA) number.
Please note, if you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
- Items outside the 14 days warranty time-frame.
- All Special orders are final sale and non-returnable.
- wedding dresses
- Items must be unworn and unwashed.
- Extra care must be taken when trying on clothing, please ensure you are not wearing any makeup, fragrance or deodorant that may leave a scent or mark.
- We reserve the right to refuse to accept returns if goods are not returned in a sale-able condition or are damaged.
- We do not accept returned items that have been soiled, damaged or smell of smoke or any other odour. Any items returned in this condition will be sent back to the original delivery address.
- Lingerie & Underwear Products Are Not Refundable Due To Hygiene Reasons.
- We do not cover your shipping costs back.
- We do not refund the cost of delivery if you received free shipping. The shipping cost will be deducted from your store credit.
- A return can be only once.
Before your parcel leaves our warehouse, it is fully checked and quality controlled by our packing team. If you receive an item which is damaged, please contact our Customer Care service immediately.
- In the event of an unexpected fault, Morvarieds is happy to provide a replacement or repair at no extra cost to the customer (within reason & upon approval)
- For all faulty claims, immediately lodge a return request and attach clear photos of the claimed faults on the product.
- Depending on the claim, any faults caused during the course of wearing the item/s may be void, as all the closures, joints, moving parts and embellishments are checked / tested prior to shipment.
We do not accept Sale, Discount, or Mark Down product returns. Only regular priced items will be issued a store credit.
Please note, items purchased by using the signing up discount codes are not classed as "sale items" and are subject to our normal returns policy.
An email will be sent to you with a store credit code. Your store credit can be used on any product and is valid for six months from date of issue. To use your store credit, checkout as you normally would and enter your store credit number in the discount code field. Items purchased with store credit as payment are final sale and non-returnable. Store credit is provided in Australian Dollars.
ORDER CANCELLATION, REFUSED PACKAGES
- All sales are final after 24 hours of receiving your package.
- If you wish to cancel your order after placing your order online, you will be charged a 15% cancellation fee and issued a monetary refund.
- If your order has already been processed, it will be considered as an original purchase and processed like any other return following our store policies.
- Any refused shipments will incur a 25% penalty and issued a store credit.